Lately I've read several books involving Buddhism. One of the primary teachings of the Buddha is that attachment causes suffering. This was exemplified for me this morning by a dream. In it the roof of the house I lived in caught fire. After a brief effort by firefighters, the neighboring house caught fire and became the focus of their attention. We risked entering the first floor of our house to retrieve the kids' possessions, but the second floor, where my things were, was already lost. When questioned about what was up there, I could only remember a couple things, yet my feeling of loss was extreme. For the remainder of the dream, I had intermittent crying spells, and a few tears even crossed over into waking life.For ages past the fear of loss was merely related to physical things. We were saddened by the death of a loved one or the breaking of a treasured memento. Now, however, a whole new breed of attachment has been born-- attachment to non-physical, digital media. Steve Jobs understands this. This was initially demonstrated by his comments on subscription music services, and then again by recent Apple product innovations.
Jobs has repeatedly declared that people want to own their music. It has been the rationale given for the iTunes Music Store eschewing any type of subscription download service. From a marketing perspective this choice was right on. The subscription-based music stores have all stuttered or folded, and Apple now controls 85% of the legal download market and is the number one music retailer in the world. That belief has also led Jobs to publicly call for music files free of Digital Rights Management (DRM) software, which makes it harder to use legal music when and where a person wants.
Along with ownership comes attachment. Apple has responded to this fear of loss in several software and hardware offerings. People can assuage their fears by making backups to other media or across the internet.
Probably the first such offering was the Dot Mac subscription service. For between $69 and $99 per year, a user gets a storage area on Apple's servers (called an iDisk), in addition to several other services. Many applications now include quick and easy back up to iDisk. In addition to Apple's own Backup utility, which will copy photos, purchased music, and other selected files, users can also store their book and CD collections on iDisk via Delicious Library, back up their taxes from Turbo Tax, and more. This service is an easy way to create off-site back ups of important digital documents.
A noted feature of the most recent release of OS X, Leopard, is the program called Time Machine. It is basically just a backup utility, but its innovations are that it runs automatically with little user intervention, and it provides a novel interface making restoration from backups simple and easy. The stated goal was to increase the number of people who actually back up their data.In conjunction with Time Machine is a hardware offering called Time Capsule. It is a wireless router (aka Airport Base Station) with a built in hard drive for seamless backups for an entire home network with little user intervention. These innovations are obviously geared toward ensuring that more people are more comfortable with the digital world where music, movies, and memories only exist as pips on a disk.
If you imagine losing all of your digital photos and MP3 or AAC music, it may bring a tear to your eye. I for one have not become enlightened enough to release my attachment to these modern age materials. Which reminds me, I haven't made any backups for quite a while. Better go do that.
Wednesday, April 23, 2008
Attachment in the Digital Age
Labels: Apple, psychology
Sunday, April 13, 2008
Why-Mac Part One: Window Management
Why-Mac will be a series of articles explaining in detail how I have found Mac OS X to be the best in usability, productivity, and aesthetics. Much has been written about switching to Mac or intricately tweaking OS X, but most of this information is either very basic or too technical. These articles will span the middle ground. For readers who are familiar with computer usage and MS Windows, recent switchers or those considering a Mac, it will present details about how Macs are different and how those differences can make you more productive. Hopefully even longtime Mac users will find some tips and tricks and come to understand their computer better.
First, a bit of background on what qualifies me to be writing these articles. I started using personal computers at the age of 11 on a Texas Instruments 99 4/A. My parents wouldn't buy any game cartridges for it, so my brother and I learned to program in Basic. Later, I became a fan of Atari computers. The Atari ST used the GEM interface, which was a knock-off of the Macintosh OS, but it offered more "Power Without the Price". In high school, the local newspaper published a letter to the editor in which I argued against the purchase of Macs for our school (infuriating our computer teacher). After high school, I worked at a couple of PC clone stores, selling, building, and repairing computers. I learned the workings of DOS and Windows. The promises of Microsoft for each revision of Windows would excite and then disappoint me. In 1995, I became an internet programmer and later learned Java. My experience with Macs began shortly after OS X was released. Having tinkered with Linux off and on for years, the stability of Unix coupled with a nice user interface appealed to me. I got my first Mac in 2001, spent a couple months learning OS 9.2 in order to understand some history, then plunged into OS X and never looked back. While I don't like to consider myself a "fanboy", as my friend said on the matter, "There is no fervor like that of the converted." Without further ado, here then is part one of Why-Mac.
One of the primary differences between Windows and OS X that is often overlooked is the basic way applications are run and windows handled. The Unix world uses the concept of a window manager. It decides how to arrange and display the individual windows of running applications. Though MS Windows and OS X lack a true window manager program, for ease of discussion I will nonetheless use this terminology.
The OS X window manager offers many usability and productivity advantages over Windows. As most anyone who has used a PC and a Mac knows, the running application in OS X displays its menu options, File, Edit, et cetera, at the very top of the screen. Windows on the other hand, puts these options within the window of the program. Ergonomics experts talk about Fitts's Law, which calculates the amount of time for a desired target to be accessed when doing something like moving a mouse. It has been shown that having these common options on a border makes them easier and faster to access.



The differentiation between windows and applications provides still more benefits. Pressing Command-W on a Mac will consistently close only the current document window. Pressing Command-Q will quit the entire application and close all of its documents. In MS Windows it tends to be a crap shoot whether Alt-F4 (the shortcut for closing a window) will exit just that document or the entire program. In addition, an option available only in OS X is running a program with no open documents. At first this seems nonsensical and confusing. If you close all a program's documents, it remains running with its menu bar at the top of the screen but nothing below. An obvious use for this functionality is loading a program like Photoshop and leaving it run even when no images are currently being edited. Photoshop has many plug-ins and takes a long time to load. Being able to leave it open in this way is a real productivity boost.
The newest OS X, Leopard's window manager also gives the option of placing programs on various virtual desktops. This feature is called Spaces. It provides a simple way to segregate your work into separate domains; a further option that eliminates the clutter of running many applications and makes accessing information faster and easier.
The final area of window management in which OS X excels is maximizing windows. In the Microsoft world, maximizing a window means making it take up the entire screen regardless of how much information it actually presents. In most OS X applications the documents are smart enough to resize only as much as needed. For example, when zooming in and out on images in Photoshop, a maximized image window will fit the size of the image on screen as long as there is available real estate and not cover additional space with a blank window.
This concludes part one of my Why-Mac series. Understanding window management is key to maximizing productive computer use. Mac OS X facilitates efficiency by providing the aforementioned means of organizing, viewing, and switching between applications. The rest of this series will look at more ways Macs enable a more pleasant and productive computing experience.
Labels: Apple, OS X, user interfaces
Wednesday, April 9, 2008
The Psychology Behind Apple's Success
Believe it or not, psychologists can watch a 10 minute conversation between spouses and predict with a high degree of accuracy which couples will remain together. Or would you believe that adding a sprig of parsley to the apostrophe in a soup can's logo can compel taste-testers to use the term "fresh" in their comments? These studies and more are described in the book Blink: The Power of Thinking Without Thinking by Malcolm Gladwell.
A couple of the stories in particular had me thinking about Apple's product lines, marketing, and psychology. Whether conscious of it or not, Steve Jobs's company does a great job of appealing to people's underlying decision-making factors in their corporate strategies. Blink illuminates some of these otherwise murky processes.
One counter-intuitive factor in decision-making is that more options does not mean greater sales. Most people would think that we would rather get exactly what we want rather than have our choices limited. However, a study by Sheena Iyengar described in Blink found just the opposite. She set up a stand selling jelly. When offered 24 flavor options, only 3% of customers made a purchase, whereas 30% of customers bought when given only six choices.
Apple follows this example in several ways. The iPod line has always been limited to three or four base models, each with only two or three capacity choices and up to five color choices. Each of these decisions has few enough options to be quite manageable. Similarly, while slightly more complicated, Apple hardware is divided into a few simple categories. There are laptops or desktops. Within each category there is a consumer-level machine and a professional model. For example, in laptops there is the MacBook and the MacBook Pro. They are named to easily distinguish the intended market. Finally, for each model there are usually three basic configurations. Advanced users can specify components more precisely, but the average consumer has only a few limited choices to make. As a final example, Apple has made a point of the confusion surrounding the numerous versions of Microsoft Vista as compared to their own latest release, OS X Leopard. Leopard comes in only one version, with all the options included.
On the other hand, some of Apple's choices butt up against another psychological propensity, fear of the unfamiliar. Jobs tends to take product design risks, keeping Apple on the cutting edge. An analogous situation is described in Blink with the creation of the now ubiquitous Aeron office chair. It was the first such product to incorporate many ergonomic advances. The back was designed to fit the contours of a person's body, smaller at the base and larger at the top-- the opposite of traditional chairs. The chosen material was a thin, breathable plastic stretched tight over the frame, no padding or leather as in most high-end office products. The design was rated by early users extremely high in comfort but remarkably low in aesthetics. It took quite a while for people to get used to the chair and appreciate it. As Gladwell writes, "The problem is that buried among the things that we hate is a class of products that are in that category only because they are weird. They make us nervous. They are sufficiently different that it takes us some time to understand that we actually like them."

The psychology of consumerism is a large and complex topic. Gladwell's book focuses more on how our snap judgments can be useful once we are trained at recognizing situations where the subconscious can lead us astray. An article in Time magazine, "The Why of Buy", further discusses the neuroscience of buying decisions. They conclude that 95% of consumer purchasing is decided subconsciously. Also, "brands are so powerful that we are sometimes more likely to buy something we identify with than something we like better or that is better for us." The Apple brand has certainly been successful at entrenching itself in consumers' psyches. Whether they are conscious of it or not, Apple has very adroitly navigated the complexities of marketing.
Labels: Apple, psychology
Friday, March 7, 2008
The Coming iPhone Halo Effect

The other day Apple held their much anticipated iPhone SDK Roadmap event. Executives Steve Jobs and Phil Schiller were on hand to kick things off. Around the same time Fortune magazine published an interview they did recently with Jobs. At some point during the coalescence of these two events it occurred to me just how big the SDK announcements were. They foretell the coming storm of new Mac adoption due to an iPhone halo effect.
Jobs references the so-called iPod halo effect that analysts cite as a reason for rises in Mac market share in the Fortune article, "We helped it along. But I think a lot of it is people have finally started to realize that they don't have to put up with Windows - that there is an alternative. I think nobody really thought about it that way before." Since digital music players didn't have a monopoly brand associated with them, there was no stigma in the Apple devices gaining a lion’s share of the market. As these devices become more advanced, people are starting to realize that when they have “the whole internet” in their pocket, as with the iPod Touch or iPhone, what they really have is a mini-computer; and that mini-computer is running Mac OS X, not Windows.
Back to the SDK Roadmap, it might have been more clear if Schiller had stood on stage shouting, “Developers! Developers! Developers! Developers!” in a mad frenzy like Steve Ballmer, but it still became apparent that Apple’s strategy is to bring developers into the Mac fold to build a robust application ecosystem all the way from the mobile iPhone OS up through full-fledged OS X.
A large portion of the event was taken up by developer presentations of the work they had completed in just two weeks using the new SDK. It was mentioned repeatedly how many of them had never used a Mac for development or even used Objective-C. It was also revealed, though not trumpeted loudly, that iPhone development will take place on Macs and only on Macs. Those who want to take part in building the iPhone revolution will have to become Mac users and XCode developers.
Just how lucrative this market could be and how easy it is to sign up were clearly flaunted. Apple will host, sell, distribute, and update your app if you simply register as a developer for $99. The tools are free. The developers set prices and get a straight 70% of the revenue. And of course there was “One more thing.” If the regular enticements are not enough, how about $100 million in venture capital earmarked for revolutionary iPhone apps?
Apple is pushing the Mac market from the bottom up and from the back door in. More than a few independent developers are going to be enticed by this potential revenue. They will need Macs. Many of the mobile apps will likely scale easily to full-blown OS X. Once developers are comfortable in XCode, why switch back to anything else? At the same time users are getting used to carrying around a mini Mac. With the OS, applications, and even multi-touch gestures transferring over from mobile to desktop, more and more people will find comfort in this Windows alternative. The iPhone halo could be huge.
Wednesday, February 27, 2008
Whither (or Wither?) Mac Mini?
It's been over three years since the Mac Mini was introduced. At the time it had a clear mission and was built to fit its goals. Apple was pushing hard to convert Windows switchers. The Mini filled the niche of an entry-level PC replacement priced to compete with the beige commodities. After several revisions and a price increase, it seems to me the Mini has lost its way.
In early 2005 a person could become a Mac user for $499 if they already had peripherals. A full system with 17" CRT could be had for $799 in the form of the eMac. Since the transition to Intel processors, however, Apple seems to have been sapped of its desire to compete for the low-end market. The eMac was discontinued and now the Mac Mini comes in $599 and $799 models.
The extra $100 for the modern Mini would not be so bad if it purchased a full-powered system. Unfortunately, the base model includes only an 80 GB hard drive, a combo optical drive (no DVD writer), and a graphics card using 64 MB of shared main memory (no dedicated video RAM). Even the one gigabyte of main memory is problematic in that it fills both memory slots, so upgrading means discarding the old memory.
The design of the Mac Mini is very nice; too nice in my opinion. In order to fit the components into the miniscule 6.5 x 6.5 x 2" case, more expensive laptop components have to be used. Is extreme smallness really so important? Why does anyone need a desktop system that weighs less than 3 pounds?
If Apple continues the Tuesday updates it has been releasing every week, I would like to see a Mac Mini update. The AppleTV, now priced starting at just $229, is very similar to a Mac Mini internally. Teardowns show a one GHz Intel processor, 64 MB NVidia video card, 256 MB of RAM, and a Fujitsu laptop hard drive. Obviously the Mini could have improved specs and/or a lower price.
The desktop PC market is no longer as explosive as the laptop market, but Apple could be a much larger contender by answering the wishes of many users and making a Mac Mini "Maxi". It would necessarily come in a bigger case. It would have a desktop hard drive, a full video card in a real PCI or AGP slot, and open memory slots. Ideally the case would even swing open easily like the Mac Pro, encouraging people to upgrade it. With a larger hard drive and better video card than currently offered and otherwise similar specs, the base model could still be priced back at the $499 level.
Whether this would be a new product or a redo of the Mac Mini would be up to marketing, but such a formulation would demonstrate a commitment on Apple's part to continue to court Switchers. Without such a model in their arsenal, the Hackintosh becomes much more appealing to potential Mac users. Better to have a low-margin customer than no customer at all.
Tuesday, January 15, 2008
Macworld 2008 Predictions and Reality (Tooting my own horn)
The long anticipated Macworld Steve Jobs keynote has come and gone. Now is the time when people go back to last week's columns and review the accuracy of their prognostications. Since my article was right on, I am happy to do so.
A fairly large part of the speech, and a good number of my predictions involved Apple TV. Indeed it is gaining the ability to buy and rent movies directly, and the price was also reduced (to $229, squarely in the middle of my $199-$250 prediction). The answer to the question of content was surprisingly positive. Eleven studios signed up! That's far more than anticipated. I also did not expect the availability of HD content, but I know this will be applauded in many quarters. Unfortunately, no announcements about non-purchase TV shows, but maybe those networks will fall into line if movies take off. One other great selling point with the Apple TV and iPod/iPhone paring is that movies rented will transfer between them, even remembering a pause location.
Next up, I predicted mention of the iPhone SDK and possible third party app announcement. We did get a mention of the release of the developers kit and then new software updates including GPS-like functionality on Google Maps. As expected there was no new iPhone model or pricing announced.
About new laptops I said, "Make it slimmer, lighter, maybe update the color design.... A fairly minor new feature that could dramatically change the usability of the laptops would be the incorporation of the iPhone style multitouch to the MacBook's trackpad," and, "If, as rumors suggest, it does not have a DVD drive or conventional hard drive (using Flash instead), this would make for a very slim, light system indeed." The MacBook Air announcement was right on the money, if I do say so myself. The solid state drive is optional (and very expensive), but available.
The Mac Pro was actually updated before Macworld, and hasn't received a visual makeover, but otherwise this prediction also came true.
The unexpected announcement was the Time Machine, an Airport Base Station with a built in hard drive. Priced at $299 or $399 for a half or full TB, this should prove to be a popular product.
Overall, my expectations were met and slightly exceeded. The biggest disappointment was what happened to "One more thing"?
Wednesday, January 9, 2008
Hello, Computer?? Apple can you hear me?
There is a classic (among geeks at least) scene in Star Trek IV where the crew of the Enterprise has traveled back in time to the late 20th century. Chief Engineer Scott sits down in front of a Mac computer and says, "Computer. Computer?" Getting no response Dr. McCoy helpfully hands Scott the mouse, which he holds like microphone, "Hello, Computer??" The befuddled 1980's Earthling standing by finally tells him to just use the keyboard ("How quaint"). [Watch on YouTube] While the Mac was not able to respond to voice input, it did bring the mouse-driven graphical user interface revolution to the masses.

Sunday, January 6, 2008
Managing Macworld 2008 Expectations
Tom Hanks is supposedly signed for the highest sum ever paid an actor to reprise his role as Robert Langdon in the film adaptation of Dan Brown's Angels and Demons. I shuddered as I read that news the other day. You see, I've never walked out in the middle of a movie, but The DaVinci Code is about as close as I have come. The new prequel having the same star and director ensures that I won't see it. It's not even that the movie was necessarily horrific. The main problem was that having really enjoyed the book, I had very high expectations for the movie. As I have come to realize is so often the case, I had set myself up for disappointment by expecting something more or different than what was delivered.
A similar, though less intense experience was last year's Macworld keynote. As an avid follower of Apple news and technology I was looking forward to announcements that just didn't pan out. The event turned out to be almost all iPhone, no new Macs, no super surprise features for Leopard, not even a Beatles music distribution deal. Sure the iPhone looked cool, but it was six months away and more money than I could afford. The things I was looking forward to didn't materialize.
AppleTV
Staying down to earth I will start with what is already known. The iTunes store will get movie rentals. The details to be filled in include how many movies will be available, how much will they cost, and how long will the rental period be. Related to this is a likely update to AppleTV. While it was announced as a mere hobby it's possible for this simple set-top box to start making inroads into the American living room. The key factors to address are price and content. Price is easy enough to take care of. With a year of Moore's law since its introduction I expect that AppleTV will be repriced in the $199-$250 range. Content, on the other hand, is a bigger question. Certainly being able to browse, buy, or rent movies directly from the unit should be fairly trivial to add. Hopefully enough studios are on board to make the selection worthwhile. If Apple could deliver TV shows on demand (maybe a 24 hour window) for say 50 cents to a dollar, plus movie rentals for $2-3, many people could virtually replace their cable service with on demand programming for less money.
